Netspend offers a prepaid card called a SkylightPaycard. You should know that this is not a credit card. No change or improvement will be made to your credit score, unlike with a credit card. You will receive tailored offers for qualified purchases in addition to cashback benefits.


In order to begin using your new NetSpend SkylightPaycard, you must first establish your identification. Instructions for activating your card and validating your identification will be included in the mailing with your card.

Frequently Asked Questions

What should I do after I have my card?

After receiving your card, quickly activate it. A printed set of instructions on how to activate and verify your identification will accompany your card upon its arrival. Be sure to stick to them.

May you tell me how I can get my current account balance?

When you log into your Online Account Center, you may check your balance, make deposits, and view your transaction history without incurring any fees. Anytime Alerts lets you receive a text alert whenever your card is used to make a purchase. If you have signed up for Anytime Alerts, you may see your account balance by texting the letters BAL to 22622. You can phone our toll-free number 1-866-387-7363 or visit any ATM that accepts our debit card to get your balance for a cost of $0.50.

How can I go about challenging a charge from a store?

Please call us toll-free at 1-866-387-7363 or use the online form if you have a complaint.

  • To begin, please access your Online Account Center by clicking here.
  • From the main menu, choose “Help,” and then “File a Dispute.” This will begin the dispute filing procedure.
  • You will need your PIN in order to use this online service.

Do virtual prepaid debit cards exist?

Netspend cards can be used online, in-store, and over the phone at any merchant that accepts Debit Mastercard or Visa debit cards.